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Privacy

Your information, handled plainly.

We collect as little as we can to run the store, we tell you exactly who helps us do it, and nothing tracks you until you say yes.

What we collect, and why

To take an order we need the basics: your name, email, delivery or pickup details, and what you bought. To take a payment we hand card entry to Square — the full card number never touches our systems. If you subscribe, Square keeps your card on file so we can charge each renewal; you can remove it any time. That is the whole of it — we do not sell your information, and we do not collect it to build a profile of you.

The services that help us run the store

A small farm store leans on a few trusted providers. Each one receives only what it needs to do its job, and nothing more:

  • Square

    Payments & card-on-file for subscriptions

    Card details (tokenized — we never see or store the full number), amount, and the email/name on the order.

  • Flagship

    Shipping labels & delivery

    The delivery name, address, and phone number needed to get a box to your door.

  • Klaviyo

    Order emails & (opt-in) updates

    Email, name, and order events. Marketing emails are sent only with your CASL consent; order confirmations are transactional.

  • Anthropic

    The “Ask the farm” assistant

    The text of the question you type into the assistant. We do not send your account or order identity with it.

  • Voyage

    Search behind the assistant

    The question text, turned into a numerical search vector to find the right passage in our own farm knowledge base.

Where these providers offer Canadian or regional data handling, we use it. We keep this list current as the store changes.

Analytics & cookies

Analytics are off by default. When you first visit, nothing that tracks you loads — no analytics cookie is set and no data is sent — until you choose “Accept” on the cookie banner. Choose “Decline” and nothing loads at all. You can clear your choice from your browser to be asked again. The only cookies set before you decide are the ones strictly needed to keep your cart and session working.

Change or withdraw your cookie choice for this browser.

Your rights

We handle personal information in line with Canada’s PIPEDA, and we send marketing email only with your consent under CASL — order confirmations and account notices are transactional and always sent. You can ask us to show you what we hold, correct it, or delete it, and you can unsubscribe from marketing at any time from any email or by contacting us. We will help with any of these directly.

Questions about your data

Ask us anything about how your information is handled — a real member of the family answers.